Refund / Return Policy
Last updated August 16, 2020
Thank you for your purchase. We hope you are happy with your purchase of Kollide’s in-home academic support. However, if you are not completely satisfied with your purchase for any reason, you are free to discontinue services at any time. Please note, in accordance with our Client Agreement, all hours purchased as part of a Coaching Plan are non-refundable. Hours associated with a Coaching Plan must be used within the single calendar month to which they relate, and unused hours will not rollover or be credited to future months.
In order to change, modify, or discontinue any service, you must submit the Kollide Change Request form found online at Kollidelife.com and do so in accordance with the specifications and timelines referenced elsewhere in this agreement.
All plans are required to be PRE-PAID. All coaching must be conducted within times and days designated by Kollide as available. No guarantee is made that you will be able to schedule use of all purchased hours within the times and days designated as available by Kollide, prior to expiration of the purchased hours. You assume this risk and are therefore encouraged to schedule use of hours early within the usage period applicable to purchased hours, to avoid scheduling dilemmas which may result in the expiration of unusable purchased hours.
No refunds or make-up sessions will be provided for coaching sessions not conducted due to Student’s absence – even when prior notice is provided. You are paying to reserve time slots and will be charged for those time slots whether they are used or not. Exception to this clause, please see COVID-19 Safety & Scheduling section.
You agree to manage, plan and schedule their sessions as early as possible and understand that without exception no session can be scheduled within 48 hours. You also agree to arrange a schedule through Kollide by completing the schedule form online at kollidelife.com. Kollide will confirm each month’s schedule via email.
You understand that a scheduling fee may be charged on any sessions less than 48 hours ahead of time.
You agree that the cancellation of a session within 48 hours of the scheduled session will result in the forfeit of that session and no credits will be provided. Exceptions to this clause will be made in the event of an emergency, with proper documentation (for example: a doctor’s excuse.)
Academic Coaching Plans will automatically renew each month unless you cancel your plan and provide Kollide notice to cancel prior to the 20th or next business day thereafter of the preceding calendar month. If Kollide does not receive a notice of intent to discontinue services prior to the 20th or next business day thereafter day of the calendar month, Kollide will continue to bill you for the subsequent month, and you will be responsible for the charges.
You may request a change in Academic Coach at any time; however, Kollide is not responsible for refunding money paid for coaching sessions already conducted.
Kollide provides in-home academic coaching as a service. Returns are not applicable to Kollide’s service.
If you have any questions pertaining to Kollide’s in-home academic coaching and/or your purchase, please contact:
View Client Agreement here.